All processing times are up to date at the checkout when placing an order, the dispatch time shown is not a delivery time, this is the time it takes for the order to be processed in picking, packing and labeling, ready for Royal Mail to collect. 

These may be affected by factors which us has no control over including weather conditions, incorrect delivery addresses and delivery depot restrictions. Orders affected by such delays may take as long as 4 weeks to arrive. We will take no action on these orders during that time. 

We are unable to rush orders, please choose the correct postage option for your order to allow time for your products to arrive.

Please make sure your delivery details are correct at the time of ordering as we cannot be held responsible for lost parcels should it be a fault of your own.

If your parcel is returned by Royal Mail due to non-collection and verified by Royal Mail you will receive a refund minus the postage cost.

We do not combine separate order quantities to qualify for free postage, this must be selected at the checkout if free postage is offer is running at that time. Any requests to apply for free postage will be declined, this is not something we can amend.

All items placed on the same order are dispatched in the same postage box.

Orders are processed and dispatched Monday - Friday (except holidays)

Standard Shipping UK - 5 Working Day Dispatch

• Sent with Royal Mail (Monday-Friday)
• Tracked 24 Delivery Available 
• Tracked 48 Delivery Available 
• Delivery times will vary with each option. 

Free Standard Delivery Available - Orders over £20

• Royal Mail 48 Shipping 
• Sent with Royal Mail (Monday-Friday)
• Dispatched within the same time frame as standard processing times

Priority Dispatch - 'Jump the Queue'

• Dispatched within 2 working days - Excluding weekends & bank holidays.
• Sent with Royal Mail - Standard 24 Delivery (Monday-Friday)
• Please note, this is NOT a Next Day Delivery service or Special Delivery, it's Royal Mail 24, delivery times are estimated by Royal Mail.
• This dispatch option puts your order to the front of the queue to be dispatched faster.

You will receive an order dispatch email when your order has left with Royal Mail.

Postage times are estimates and not guarantees.

Please visit Royal Mails website for delivery information. 

Gift Packaging

Unless stated on product listings, all items are sold as they are seen with or without a backing card. Gift boxes are not provided unless these are purchased with a gift box listing. All orders are dispatched in a recyclable friendly cardboard postage box. All products purchased on the same order are dispatched within the same postage box.

We are unable to offer the choice of left or right hand facing slides

Please be mindful before purchasing if you require specifications.

Should you have any problems with your delivery you can contact us at info@jollieshairbows.co.uk

Orders that are returned back to us, no fault of our own will be refunded excluding postage.

Although we are not liable for lost parcels, we will help to resolve the problem as soon as we can. 

We do advise that you check your local sorting office & neighbors before you contact us. 

If you think you have received an incorrect or faulty item, please contact us. We do need to receive this item back to proceed with a possible exchange or refund.

Sorry we have a online shop only so we can not offer local collection. 

You will receive an order dispatch email when your order has left with Royal Mail.